Job Detail
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Job ID 2866
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Offered Salary 0
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Career Level Entry-level
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Experience 3 Years
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Gender Male/Female
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Industry Information technology
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Qualifications Degree Bachelor
Job Description
A bit about usOur teams are collaborative, vibrant and fast-growing, and all team members are empowered with the freedom to influence our products and technology.
Are you curious, innovative and passionate? Do you take ownership, embrace challenges, and love problem-solving? We’re seeking an IT Support Administrator to assist with the IT Helpdesk environment.
You want to
- Align IT Helpdesk initiatives with business objectives to ensure technology supports organizational goals.
- Collaborate with stakeholders to define IT project requirements, budgets, and timelines.
- Keep track of projects and initiatives to support IT Helpdesk functions and timelines.
- Assist with procurement of hardware and software for APAC region and keep records as required.
- Assist with ensuring compliance and documentation required for External IT audits such as ISO 27001, ITGC, SOX
- Understand and adhere to existing business processes and ensure these are complied with.
- Evaluating the effectiveness of current procedures and recommending improvements.
- Coordinating IT-related projects, such as system upgrades, software implementation, or cybersecurity initiative.
- Work with stakeholders to ensure that timelines are adhered to and meet stakeholder expectations.
- Coordinate functions between technical teams and non-technical business units.
- Facilitate communication with stakeholders to ensure mutual understanding and alignment across departments.
- Leveraging data analytics tools to monitor IT Helpdesk performance metrics.
- Maintain and update all records and reports and provide insights to leadership for informed decision-making.
You have
- Applicable tertiary qualification will be an advantage
- Strong understanding of IT Support operations.
- Vendor negotiation skills with regards to procurement
- Advanced MS Excel Proficiency.
- Experience on an IT Service Management Tool is essential
- Analytical and problem-solving skills.
- Knowledge of IT governance, compliance, and risk management.
- Excellent written and verbal communication and interpersonal abilities.
- Individuals with strong time management skills in meeting deadlines, and ensure that progress smoothly
Employer questions
Your application will include the following questions: