+375299686451

08:00am - 17:00pm

8 Colville Rd, London W11 2BP, UK

urgent

Technical Support Engineer

Full time @B-one Consulting Inc in IT & Software Developer , in Science & Technology , in Telecom
  • Post Date : 2 December 2024
  • Apply Before : 30 January 2025
  • 0 Application(s)
  • View(s) 14
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Job Detail

  • Job ID 2866
  • Offered Salary  0
  • Career Level  Entry-level
  • Experience  3 Years
  • Gender  Male/Female
  • Industry  Information technology
  • Qualifications  Degree Bachelor

Job Description

A bit about usOur teams are collaborative, vibrant and fast-growing, and all team members are empowered with the freedom to influence our products and technology.

Are you curious, innovative and passionate? Do you take ownership, embrace challenges, and love problem-solving? We’re seeking an IT Support Administrator to assist with the IT Helpdesk environment.

You want to

  • Align IT Helpdesk initiatives with business objectives to ensure technology supports organizational goals.
  • Collaborate with stakeholders to define IT project requirements, budgets, and timelines.
  • Keep track of projects and initiatives to support IT Helpdesk functions and timelines.
  • Assist with procurement of hardware and software for APAC region and keep records as required.
  • Assist with ensuring compliance and documentation required for External IT audits such as ISO 27001, ITGC, SOX
  • Understand and adhere to existing business processes and ensure these are complied with.
  • Evaluating the effectiveness of current procedures and recommending improvements.
  • Coordinating IT-related projects, such as system upgrades, software implementation, or cybersecurity initiative.
  • Work with stakeholders to ensure that timelines are adhered to and meet stakeholder expectations.
  • Coordinate functions between technical teams and non-technical business units.
  • Facilitate communication with stakeholders to ensure mutual understanding and alignment across departments.
  • Leveraging data analytics tools to monitor IT Helpdesk performance metrics.
  • Maintain and update all records and reports and provide insights to leadership for informed decision-making.

You have 

  • Applicable tertiary qualification will be an advantage
  • Strong understanding of IT Support operations.
  • Vendor negotiation skills with regards to procurement
  • Advanced MS Excel Proficiency.
  • Experience on an IT Service Management Tool is essential
  • Analytical and problem-solving skills.
  • Knowledge of IT governance, compliance, and risk management.
  • Excellent written and verbal communication and interpersonal abilities.
  • Individuals with strong time management skills in meeting deadlines, and ensure that progress smoothly

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