Application Support Engineer (Junior)
Full time @Federal Republic of Somalia posted 3 weeks ago in IT & Software Developer , in Science & Technology , in Support , in Telecom Shortlist Email JobJob Detail
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Job ID 2932
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Offered Salary 0
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Career Level Entry-level
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Experience 3 Years
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Gender Male/Female
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Industry Engineering
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Qualifications Degree Bachelor
Job Description
Application Support Engineer (Junior)
Scope of work:
In principle, this role is to provide application support and maintenance services to our client. You will be part of a team that provides 24×7 service coverage which include work pertaining to, but not limited to, Monitoring, Incident Triage & Resolution, and Application Health Check.
You are expected to have proactive traits, troubleshooting know-how, observance, keen to support the applications, flexibility and committed work ethics.
Must be willing to work on shifts/weekends/public holidays within a secured premise.
Responsibilities include:
- Comply with security policies and procedures of our client and CGI.
- Responsive to the issues and ensure SLA is met.
- Perform initial analysis of the incident to identify underlying issue, eg. Application Issues, DB Issue, network issue etc.
- Incident triage and resolution.
- Perform due diligence of the change record going to production.
- Professional interaction with stakeholders.
- Ensure services delivered with quality.
- Foster knowledge sharing with team members.
- Maintain support documentation.
Experience and Qualification:
- Degree or Diploma in an ICT discipline.
- Working experience of 1-2 years as application support with exposure in two or more of the following areas:
- experience with banking/financial applications
- service ticket handling / incident management / ITIL
- supporting mission critical transaction system
- understanding of payment gateway or ACI products
- Fresh graduate may be considered if you are up to the challenge.
Technical Skills:
- Knowledge in Linux/Unix operating system (CentOS, RedHat).
- SQL commands and familiar with ORACLE database.
- Usage of ServiceNow / JIRA / DevOps tools.
- Understanding of AWS Cloud will be an added advantage.
- Know-how on Database performance analysis tools (Statspack, SQL tracing, AWR) will be an added advantage.
- Knowledge of shell scripting will be an added advantage.
Soft Skills
- Self-motivated, a team player and eager to learn new applications.
- Good communication and interpersonal skills.
- Commitment to service delivery, flexible and high adaptability.
- Analytical / troubleshooting skills.
- Reliable and able to work independently with “can do attitude”.
- Good command of English (written and spoken).
Employer questions
Your application will include the following questions:
