IT System Support

Job Detail

IT System Support

Job Description:

Provide comprehensive support for technical service center workshop management software or any related software, ensuring system stability and user satisfaction.
Assist in troubleshooting and resolving software and hardware issues to minimize downtime and enhance operational efficiency.
AIN with software development teams to relay issues, improvements, and user requirements, using basic software development knowledge to understand system logic and communicate effectively.
Perform routine software and system updates, ensuring that all IT assets are secure and up-to-date.
Travel within the Somalia region as needed to offer on-site support, conduct system training, and assess IT needs.
Document technical issues, solutions, and system changes in an organized and accessible format.
Assist with system configuration and optimization to support business needs and improve performance.

Requirements:

Experience: Proven experience with technical service center workshop management software or similar software platforms.
Technical Skills:
- Basic software development skills to facilitate clear communication with developers.
- Knowledge of system troubleshooting, installation, and software configuration.
- Proficiency in handling basic hardware and network issues.
Travel: Ability and willingness to travel within Somalia as required.
Soft Skills: Strong problem-solving skills, excellent communication abilities, and a customer-oriented mindset.

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