Travel Sales Consultant
Full time @B-one Travel Agency Ltd posted 22 hours ago in Advertising, Arts & Media , in Marketing & Communications , in Support Shortlist Email JobJob Detail
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Job ID 1775
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Offered Salary 0
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Career Level Entry-level
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Experience 2 Years
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Gender Male/Female
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Industry Advertising and marketing
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Qualifications Degree Bachelor
Job Description
JOB DESCRIPTIONS
As a Travel Consultant, your responsibilities will all revolve around booking and customer service. You will be reaching out to customers to follow up on their enquiries & supporting clients through their journey as well as ensuring all information & documentation is accurate within the system.
- All office management tasks on CRM
- Consult, collect and prepare all needed documents to apply visas, passports for clients
- Dealing and contracting with the suppliers such as restaurants, hotels, transportation companies
- Answer phone calls, coordinate with Vietnam office or our DMCs to consult or respond to the inquiries and complaints of customers.
- Manage emails, Livechat, phone calls and other forms of correspondence;
- Maintain cleanliness and orderliness of the office;
- Communicating with clients before, during, and after their trip to ensure their satisfaction and address any concerns or issues that arise.
- Building relationships with clients to encourage repeat business and referrals.
- Staying current on industry news and trends to provide the best advice and recommendations to clients.
- Make the tour confirmation to the customer when you receive the booking.
- Confidence to engage with a diverse range of people and present professionally to customers either face to face, or via videoJOB REQUIREMENTS
- Must have 2 years experienced in Travel industry
- Professional attitude and appearance
- Cautious, detail-oriented, responsible, service-minded
- Excellent work ethics & time management skills
- Good communication skills in English
- Proficient office computer skills
- An excellent communicator, listener and problem solver who is comfortable working in a busy role.
- Flexible hours, 38 hours per week depending on candidates’ preference
- Check email and be available to work outside office hours if required.
Employer questions
Your application will include the following questions:
- How many years’ experience do you have as a travel sales consultant?
- Which of the following statements best describes your right to work in Norway?
- How many years’ experience do you have as a travel consultant?
- Do you have customer service experience?
- Do you have experience in a sales role?
- Do you have a current Police Check (CID) for employment?
